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VMSC Shift Commanders, Medical Director and CEO on launch day of Pre-Hospital Blood in Delaware County.

Life-Saving Blood Transfusions Now in Delaware County

VMSC EMS has launched its Pre-Hospital Whole Blood Transfusion Program in Chester and across Delaware County — a major advancement that brings hospital-level trauma care directly to patients in the field. This initiative not only strengthens EMS capabilities but highlights the growing importance of early intervention in critical trauma cases. With this program, VMSC is setting a new standard in emergency response focused on improving survival and patient outcomes. In partnership with Jefferson Health and the American Red Cross, VMSC paramedics are now trained and equipped to administer whole blood at the scene or during transport offering trauma patients vital care when every second counts. This capability is especially critical in cases of hemorrhagic shock, severe trauma, or uncontrolled bleeding, where rapid transfusion can stabilize patients, restore volume, and improve their chances of survival. Studies show that for each minute a transfusion is delayed, mortality increases by approximately 2%. Starting transfusions before hospital arrival can dramatically improve outcomes particularly in areas where transport times are longer or access to advanced care is limited. Timely intervention in the field doesn’t just save minutes — it saves lives. This expansion comes at a critical time following the closure of Crozer-Chester Medical Center, which significantly increased transport times from an average of 3–5 minutes to 20 or more in some areas. VMSC’s ability to begin transfusions en route addresses this urgent gap and ensures patients receive the care they need sooner, not just when they arrive at the hospital, but when they need it most. The Role of Blood in Emergency Care VMSC’s mobile whole blood units are safely stored in temperature-controlled containers and rapidly deployed to the scene. Paramedics have received specialized training in field transfusion protocols, and blood supplies are managed in collaboration with regional blood banks and the American Red Cross to ensure quality and safety. With fewer than 1% of EMS agencies nationwide offering this level of care, VMSC is proud to lead the way in bringing cutting-edge trauma intervention directly to the communities we serve. This isn’t just about providing blood; it’s about transforming how emergency care is delivered in Delaware County. It reflects a deeper commitment to innovation, excellence, and patient-centered care that ensures the right treatment starts the moment we arrive.

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A Powerful EMS Week 2025 Recap

Each year, EMS Week gives us the opportunity to shine a spotlight on the incredible individuals who respond to emergencies with compassion, courage, and clinical skill. At VMSC Emergency Medical Services, EMS Week 2025 was more than just a celebration—it was a meaningful reflection of our mission: One Call, One Life at a Time. Here’s a look at the wide range of events, recognitions, and moments that made this year unforgettable. Blessing of the Hands We began the week with a powerful tradition, the Blessing of the Hands. Our Chaplain visited several VMSC stations, offering a moment of calm reflection and purpose. This symbolic gesture recognized the hands that comfort, carry, lift, and save lives every single day. For many, it served as a meaningful reminder of the humanity behind the uniform. Community Blood Drive On Thursday May 22nd, VMSC hosted a community blood drive giving back in one of the most impactful ways possible. Staff, volunteers, and community members came together to donate blood, supporting the ongoing need for life-saving transfusions. As an EMS agency now carrying whole blood in the field, this initiative was especially close to our mission and heart. Fall Reduction Program at PPH Continuing our commitment to prevention and community outreach, our team led a Fall Reduction Program at the Philadelphia Protestant Home. Staff educated residents and facility leadership on safety strategies, home hazards, and mobility support—helping reduce risk before emergencies even occur. Junior Paramedic Day at Chesterbrook Academy One of the most energizing events of the week was our participation in a Junior Paramedic Program at Chesterbrook Academy in North Wales. Students explored EMS equipment, learned basic first aid, and had hands-on fun while gaining insight into the work paramedics do. Inspiring the next generation of lifesavers is something we take great pride in. Social Spotlights & In-Action Moments Across our social media platforms, we shared real moments from the field showcasing crews in action, training highlights, and powerful behind-the-scenes glimpses into what makes VMSC a leader in EMS. These posts helped connect our community to the faces behind the care. Jefferson Lansdale Hospital Picnic To close out the week, our partners at Jefferson Lansdale Hospital hosted their annual EMS Week Picnic at VMSC Headquarters. The picnic was filled with laughter, gratitude, and a sense of unity. Sharing a meal with colleagues across divisions was the perfect way to wrap up a week of reflection and celebration. Looking Ahead EMS Week may only come once a year, but the work, dedication, and heart of our crews never stops. We’re proud of the impact we made throughout the week—not just within our walls, but throughout our communities. To our field providers, dispatchers, volunteers, support staff, and leadership, thank you for all that you do. Your service defines excellence in prehospital care. One Call. One Life. One Team.

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Emergency Care Reinvented: VMSC Now Serving Delaware County

May 3, 2025 — VMSC Emergency Medical Services is proud to announce the official launch of its 911 EMS operations in Delaware County, marking a significant expansion of our regional service footprint and commitment to delivering high-quality, pre-hospital emergency care. The launch follows the closure of Crozer EMS, which previously served multiple municipalities in the region. In response, VMSC has deployed a robust and coordinated response system to ensure that no gaps in emergency medical coverage exist. Services began at 7:00 AM on May 3, with Chief Shane Wheeler signing on as “Chief 400” to signify the start of operations. Our deployment includes: This strategic placement supports rapid response, seamless integration, and the continued delivery of advanced life support across the region. “This launch represents a unified effort to provide uninterrupted, high-quality care and preserve the invaluable local EMS experience,” said Shane Wheeler, Chief Executive Officer of VMSC. “We recognized the urgency of restoring services and maintaining continuity for both patients and EMS professionals. This moment reflects our commitment to community readiness and operational excellence.” A core priority in this expansion was preserving the local EMS workforce. Of the 58 professionals hired to staff Delaware County operations, 42 are former Crozer EMS employees. These individuals bring with them not only clinical expertise, but also a deep familiarity with the communities they serve—ensuring continuity, local knowledge, and trusted care from day one. VMSC is also grateful for the support and leadership of Delaware County Council Chair Dr. Monica Taylor, Mayor Stefan Roots of Chester, and the broader community of stakeholders who played an essential role in facilitating this successful transition. Since 1933, VMSC has remained committed to innovation, professionalism, and compassionate care. Our expansion into Delaware County reflects not just growth, but a continued promise to serve communities with the highest standards of emergency medical service. We are honored to partner with the residents, leaders, and healthcare systems of Chester, Springfield, Marcus Hook, and Swarthmore, and we look forward to building strong, collaborative relationships throughout the region.

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VMSC Earns Top Workplace Award for Outstanding Benefits & Employee Appreciation

Hatfield, PA – 04/23/2025 – VMSC Emergency Medical Services is proud to announce it has been named a recipient of the 2025 Top Workplaces Culture Excellence Award by Energage. The Top Workplaces Culture Excellence Awards celebrate organizations that excel in key aspects of workplace culture, with the Compensation & Benefits award recognizing employers who go beyond to show appreciation for employee contributions—VMSC ranks in the top 1% within our industry for its comprehensive benefits package. “We are truly honored to receive this recognition, especially because it reflects the voices and experiences of our employees,” said Shane Wheeler, CEO of VMSC. “At VMSC, we are deeply committed to fostering a culture that prioritizes the wellbeing, growth, and success of every team member. Our mission—to make a difference one call, one day, and one life at a time—extends beyond the patients we serve to include our people and our communities. This recognition affirms our dedication to ensuring our team feels supported, valued, and fairly compensated for the incredible work they do every day.” The Top Workplaces awards are based solely on employee feedback gathered through a confidential, research-backed engagement survey administered by Energage. The survey evaluates drivers of engaged workplace culture that are critical to an organization’s success, such as alignment, execution, connection, and appreciation.

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Congratulations to Averian Morley’s on her Promotion to Comms Center Manager

Today, we’re thrilled to announce Ave Morley’s well-deserved promotion to Communications Center Manager at VMSC! Ave’s journey into EMS has been marked by a dedication to serving her community, a commitment that stems from her background as a Veteran. She brought her deep sense of duty and service to the role, quickly becoming a calm, steady voice during critical moments. Despite not coming from a traditional EMS background, Ave embraced the challenge wholeheartedly. Each call she handled was met with unwavering attention to detail and a steadfast commitment to community safety. Her approach often goes beyond the basics, ensuring that every aspect of her work is handled with precision. This commitment to excellence has set her apart, earning her the trust and respect of her colleagues and the people she serves. Since joining VMSC, Ave’s contributions have gone beyond her technical skills as a dispatcher. She has become a cornerstone of our team, offering steadfast support and creating a positive, collaborative environment. Her efforts to foster a culture of teamwork and camaraderie have had a lasting impact. These initiatives have strengthened the bonds among colleagues, leading to a more cohesive and supportive workplace. Ave’s leadership extends beyond the workplace. She’s an adventurer at heart, with a love for travel and a deep appreciation for different cultures. Her journeys often provide valuable insights into adaptability and resilience—qualities she brings back to her role at VMSC. In her downtime, Ave enjoys sharing her travel stories, which entertain her peers and inspire them to view challenges as opportunities for growth. Additionally, her involvement in community service projects reflects her ongoing dedication to making a difference, both professionally and personally. As Ave steps into her new role as Communications Center Manager, her innovative ideas and strategies are poised to elevate the entire team. Her ability to mentor new dispatchers, share her knowledge, and lead by example will undoubtedly shape the future of VMSC’s communications operations. Her promotion not only highlights her exceptional skills and work ethic but also sets a standard of excellence for others to aspire to. Congratulations, Ave, on this well-earned promotion! Your journey serves as a testament to how perseverance, hard work, and a genuine commitment to service can lead to fulfilling and impactful career advancements.

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VMSC Emergency Medical Services Becomes First in Region to Carry Pre-Hospital Whole Blood for Emergency Transfusions

HATFIELD, PA (March 11, 2025) – VMSC Emergency Medical Services (VMSC EMS) has introduced alifesaving advancement in emergency medical care, becoming the first EMS agency in the region to carrywhole blood for pre-hospital transfusions. This capability ensures that critically ill and injured patients in NorthPenn and Indian Valley have access to whole blood transfusion. Only 1% of EMS agencies in the UnitedStates have this capability.Pre-hospital whole blood transfusions have been proven to increase survival rates by up to four timescompared to IV fluids alone. Studies have shown that this intervention can reduce mortality from hemorrhagicshock by nearly 30%. By making whole blood readily available on ambulances, VMSC paramedics can nowprovide this critical treatment at the scene of an emergency—helping to save lives before patients reach thehospital.American collegeA Historic Milestone for EMSOn March 10, 2025, VMSC hosted a launch event at its Hatfield headquarters, welcoming over 150 local, state,and federal officials to witness this milestone in emergency medicine. The event featured a live whole bloodtransfusion simulation, demonstrating how this groundbreaking capability will improve patient outcomes.Speakers included:

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Employee Spotlight: Christine Piccirillo

Christine’s journey in EMS began at just 14 when she joined the fire department to spend more time with her father. Inspired by her mother’s work in EMS, she officially joined at 16—and never looked back. Christine says, “I chose this path to be a better person and not go down a wrong path in life. It’s a good feeling when someone finds out what you do and shows automatic respect and love for our jobs.” What does Christine love about VMSC? “VMSC has shown what an EMS agency should be—family, support, respect, camaraderie, and professionalism. They put employees first, and that means so much.” This year, Christine focused on becoming the best version of herself, taking up powerlifting and spending time with her daughters and granddaughters. She enjoys playing Fortnite with the kids (yes, she’s a gamer!) and has set her sights on earning her motorcycle license next year. Christine is already part of the all-female riding group Stilettos on Steel, where her riding name is Wikked. Thank you, Christine, for your dedication to VMSC and your community. We’re lucky to have you on the team

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VMSC Featured in WHYY: Addressing Mental Health in EMS

We are proud to have our wellness initiative highlighted by WHYY, emphasizing the importance of addressing mental health and burnout in EMS. At VMSC, we understand the emotional and physical challenges faced by our team, and we are committed to fostering a supportive environment that prioritizes their well-being. Our dedicated Wellness Team works tirelessly to provide resources and create programs that support the mental health of our EMS professionals, ensuring they have the care they need to continue serving our community. Read the full WHYY article to learn more about our efforts and the impact of this initiative. How a Montgomery County ambulance service is fighting burnout among EMTs – WHYY

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Employee Spotlight: Ronald Grady

Today’s employee spotlight features EMT and dispatcher Ronald Grady. Although Ronald’s only been part of the VMSC team for just under a year, he has over 30 years of experience in the field. Encouraged by his uncle, who was a dispatcher at the time, he became an EMT right out of high school in 1989. Ronald now works as a dispatcher in our Philadelphia station. When asked what he enjoys most about this career Ronald says, “I enjoy the way this career keeps you on your toes. Every day is different!” Outside of work, Ronald enjoys playing basketball or softball, but his greatest joy comes from being a pop-pop. Join us in thanking Ronald for his many years of service and dedication! Thank you, Ronald!

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