With a steadfast commitment to a “Community-First” approach, we prioritize the well-being of those we serve in every aspect of our operations. We recently received the following message from a community member and couldn’t be more proud of our passionate VMSC EMS crews.
“I wanted to make you aware of a great interaction I had the pleasure of witnessing yesterday, Thursday 9/5, between VMSC Paramedic A. Gomez (Arnaldo?), LCT PC Nurse, and our PC resident requiring a transfer to GVH following a fall.
[Your crew] who responded to the 911 call at about 7:20 AM yesterday were very professional, polite and interacted with care and compassion to our PC resident who had fallen in her room and was in severe pain due to what our nurse suspected (and later confirmed) was a fractured right hip. Both team members were calm, asked appropriate questions, and informed the resident of the care they were providing. The interaction with both the night shift nurse and our day shift nurse was pleasant, respectful and demonstrated a collaboration of care in the best interest of the resident.
I would like to thank you and your team for the care and compassion shown to this resident who unfortunately passed away this morning. I conveyed to the resident’s family that the care that the VMSC team provided was comforting to her and she was even joking with them. The resident’s family expressed their gratitude to your team also.
Kudos to you and your team on a fantastic interaction with the needs of the resident being a priority and the collaboration of the team going smoothly and seamlessly!”
